At Marcoware, we offer Cash on Delivery (COD) as a convenient payment option for our customers. While we strive to provide a seamless shopping experience, instances of COD order refusals can impact our operations. This policy outlines our approach to addressing COD order refusals.
2. Placing a COD Order
Customers who choose the COD payment option are expected to accept and pay for the order upon delivery. By selecting this payment method, customers confirm their commitment to completing the transaction.
3. COD Order Refusal Instances
COD order refusal may occur for various reasons, including:
4. Our Response to COD Order Refusals
To handle COD order refusal instances, we will follow these procedures:
a. Verification of Refusal Reason:
b. Return of Goods:
c. Order Reattempt (Optional):
d. Record Keeping:
5. Repeat Offenders
Customers who repeatedly refuse COD orders without valid reasons may face restrictions or account suspension from using the COD payment option in the future.
6. Customer Communication
We will communicate this COD Order Refusal Policy clearly to our customers during the order placement process and provide information on our return and exchange policies.
Our goal is to provide a fair and transparent shopping experience for all customers while safeguarding our operations against fraudulent or unjustified COD order refusals. We appreciate your understanding and cooperation in adhering to this policy.
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